Customer Support
Increase customer satisfaction and boost your e-shop’s revenue
With customer support in a foreign language, we enhance your customers' experience and improve retention. Our human, fast, and friendly approach helps increase your e-shop sales.
I’m InterestedEnsure authentic communication with cost-effective translation services. Our experienced translators deliver fast and high-quality translations. Even in uncommon languages.
Benefits for Your Business
First time working with us and not sure what prices to expect? See for yourself, that we offer top quality at an affordable price.
Cost Savings
We provide direct translations, helping you save on your budget. You can send us materials in various formats and quality. We’ll translate them without any extra charges.
High-Quality Translations
Experienced native translators handle even highly specialized content. They focus on accuracy and clarity for your target audience.
Fast delivery
We deliver translations quickly, even in less common languages. One standard page can be delivered within 24 hours if ordered before 3:00 PM.
Forms of Customer Support
We communicate with your customers in a friendly and helpful way so they clearly understand your business
E - mail
- Communication with customers
- Handling complaints and product returns
Phone
- Communication with customers
- Option to rent a foreign phone number from us
Chat
- Chatting with your customers
- Assistance during the ordering process
Choose the Right Solution for Your E-shop
Each package is designed to ensure seamless and localized customer support.
BASIC
from €450 / month
- Availability: 10:00 AM – 12:00 PM
- Handling emails and phone calls
- Up to 110 interactions (30 calls + 80 emails)
MEDIUM
from €600 / month
- Availability: 10:00 AM – 02:00 PM
- Handling emails and phone calls
- Up to 330 interactions (90 calls + 250 emails)
- Small translations for social media and newsletters (up to 5 standard pages)
ENTERPRISE
from €850 / month
- Availability: 09:00 AM – 02:00 PM
- Handling emails and phone calls
- Up to 1000 interactions (200+ calls / 500+ emails)
- Small translations for social media and newsletters (up to 5 standard pages)
- Management of social media comments
FAQ
News on International Expansion
Aké formy zákazníckej podpory ponúkate?
Zabezpečujeme kompletnú externú podporu – e-mailovú, telefonickú aj live chat. Vieme prispôsobiť formu komunikácie podľa potrieb klienta a cieľového trhu.
V akých jazykoch poskytujete zákaznícku podporu?
Aktívne zastrešujeme zákaznícku podporu v slovenčine, češtine, maďarčine, poľštine, nemčine, angličtine, rumunčine, bulharčine, taliančine, španielčine, francúzštine, chorvátčine a slovinčine. Ďalšie jazyky vieme dohodnúť individuálne.
V akom čase viete zákaznícku podporu zabezpečiť?
Naša podpora funguje v pracovných dňoch štandardne od 8:00 do 18:00. V prípade potreby vieme pokryť aj večerné hodiny, víkendy či podporu 24/7.
Ako prebieha zavedenie zákazníckej podpory pre moju firmu?
Najprv si spolu prejdeme vaše potreby a kanály komunikácie. Potom pripravíme školenie pre našich operátorov, nastavíme procesy a začneme s testovacou prevádzkou.
Start Your Expansion
